Soteria | Cyber Crisis Management & PR Agency

Incident and crisis communications

01. [Plan + Manage]
We work with clients to define their incident plans, develop their client and colleague communications and to plan and manage their media engagement strategies.
02. [Media Communications]
Our focus is on cyber security incidents. We have experience of developing and managing client, colleague and media communications for global businesses experiencing high profile, significant cyber events.
03. [Communication Protocols]
We also have experience of working as part of Government to develop cyber crisis communications protocols. We operate with discretion and within a highly confidential environment.

Crisis Planning

[commerciality + confidentiality]

We have significant and recent crisis and reputational management experience including cyber crisis response.

We work with clients to identify their most relevant crisis scenarios, then to:

develop crisis response plans.
define communications protocols.
draft and agree the key messaging in the event of each scenario.
develop crisis communication plans.
deliver crisis media training for leaders.
run simulation exercises.

Our Values

0 1 - 05

authenticity

We bring extensive and demonstrable incident and crisis management experience for businesses operating across diverse regions. When dealing with, or preparing for a crisis, you need the right experts from day 1 and the right team around you. We will work with you to identify the most relevant crisis scenarios, then together we will prepare your response.

empathy

We understand the apprehension for organisations as they head into crisis. We are experienced in dealing with senior teams from inception and we know that the first 24 hours are critical. We understand the regulatory responsibilities and are experienced in executing the right communication protocols at the right time.

resilience

We know how to build robust plans that implement the right teams and the processes that take you through the first 30 days of your incident. We are with you every step providing stable, reliable and experienced advice that helps you to determine your next action.

honesty

We will rigorously examine the plans built to ensure the commercial impact, impact to key audiences and impact of your communications are appropriately balanced. We understand the importance of delivering adaptive plans across different regions to ensure decisions made deliver effectively across all key markets.

confidentiality

We operate with discretion and with the highest degree of confidentiality. We understand the impact these events have and the need to disseminate information in an appropriate way, carefully and to the right audiences at the right time.

Our Team

Lynne Capie
Director

Lynne Capie is an accomplished communications professional with over twenty years experience in senior leadership roles in the hospitality, local government, finance and legal sectors for offshore and global businesses. A crisis communications specialist with over ten years experience in developing and implementing business continuity and incident management plans, Lynne also provides media and corporate affairs consultancy for a number of organisations.

She has managed numerous incidents on behalf of a global corporate bank and a global offshore law firm and has worked as part of an incident team dealing with a large-scale, natural disaster. Lynne was part of the incident team who managed one of the most prominent cyber crises experienced by the offshore legal industry and now works with other businesses to prepare and protect them in relation to cyber crises.

Since then, she has worked with a number of clients to develop cyber security scenario plans and communications and has provided crisis media handling coaching to business leaders, government officials and elected representatives. In October 2021 Lynne was appointed to support CERT JE, the Cyber Emergency Response Team for Jersey. Lynne has worked with the Head of CERT JE to develop and test the island’s cyber security in the event of a cyber emergency impacting critical national infrastructure. Lynne has an MA in Politics and International Relations, her masters degree involved Post Soviet Security Studies and Middle Eastern Studies.

Kezia Lightfoot
Consultant

Kezia Lightfoot is a motivated communications specialist, delivering expertise across diverse industries globally for over 10 years. This rich professional services experience across banking, broker investment, corporate service providers, insurance and legal has led to Kezia working in Hong Kong, New York and the Offshore market.

Through broad marketing experience in communications and business development, combined with results-orientated focus, Kezia excels across strategic projects that leverage the full communications spectrum. She takes pride in delivering high quality and integrated results from inception to implementation.

Soteria supports clients to prepare for and manage crises, with a focus on cyber incidents.

Soteria was the Greek goddess of deliverance of safety and preservation from harm. Guided by this philosophy, our team specialises in: